Shipping Policy

Last Updated: October 7, 2026

Thank you for visiting and shopping at Delorae. We specialize in quality home and living furniture designed to bring lasting comfort, structural stability, and timeless elegance to your spaces. We are dedicated to ensuring your furniture arrives safely, securely, and in pristine condition. This Shipping Policy details our order processing windows, delivery timelines, fulfillment methods, and guidelines applicable to all orders placed on Delorae.us.

Order Processing Time

Every furniture order undergoes product staging, quality verification, and reinforced protective packaging before being handed over to our shipping carriers:

  • Processing Window: Orders are typically processed, packed, and scheduled for dispatch within 1 to 2 business days (Monday through Friday, excluding weekends and official U.S. federal holidays).

  • Order Cut-Off Time: Our daily order cut-off time is 5:00 PM Central Time (CT). Orders placed after 5:00 PM CT or over weekends will begin processing on the following business day.

Shipping Rates and Delivery Estimates

We provide Free Standard Ground and Freight Shipping on all orders shipped to physical street addresses within the contiguous United States. There are no hidden freight surcharges or minimum order thresholds required.

  • Order Processing Time: 1 to 2 business days

  • Estimated Transit Time: 3 to 5 business days

  • Total Estimated Delivery Time: 4 to 7 business days

  • Shipping Fee: Free on all orders

Please note: Delivery timelines are realistic estimates provided by our freight and parcel logistics partners. Regional weather disruptions, transit route conditions, or peak seasonal carrier volumes may occasionally cause slight delivery delays.

Delivery Guidelines and Carrier Methods

Depending on the dimensions, package weight, and fragility of your items, orders are fulfilled using national parcel couriers or specialized regional freight carriers:

  • Standard Parcel Delivery: Smaller furniture items, accent pieces, side tables, small chairs, and lighting/accessories ship via standard parcel services such as UPS Ground, FedEx Ground, or USPS. These items are delivered directly to your doorstep, front porch, mailbox parcel locker, or residential entryway without requiring a scheduled delivery appointment.

  • Oversized Furniture and Freight Delivery: Large dining tables, sofas, credenzas, beds, dressers, or multi-box furniture sets are shipped using domestic freight carriers.

    • Freight deliveries are provided as curbside or ground-level threshold delivery. The delivery driver will place the boxed shipment at your curb, driveway, or exterior ground-level threshold. Delivery personnel do not carry packages upstairs, unbox items, or provide in-home assembly.

    • For freight shipments, the carrier dispatch team will contact you via telephone or email to schedule an appointment delivery window. Please ensure your contact phone number and delivery address entered at checkout are valid and accessible.

Shipping Coverage and Exclusions

We currently provide shipping services exclusively within the contiguous United States (the lower 48 states).

Due to courier package dimension constraints and freight carrier limitations, we cannot deliver to:

  • P.O. Boxes

  • APO, FPO, or DPO military addresses

  • Alaska, Hawaii, Puerto Rico, Guam, and other U.S. overseas territories

  • International destinations outside the United States

Shipment Tracking

Once your furniture shipment has been scanned and picked up by our shipping carrier, an automated confirmation email containing your tracking number and tracking link will be sent to the email address provided at checkout.

Please allow 24 to 48 hours for the carrier's tracking portal to update and reflect initial transit scans.

Address Updates and Order Cancellations

Please carefully verify your shipping address, apartment or suite number, and phone number before completing checkout:

  • If you need to make changes to your delivery address or cancel an order, please contact our support team within 12 hours of placing your order.

  • Once an order has entered our packaging workflow or has been transferred to the carrier, it cannot be canceled, rerouted, or modified.

  • Any re-consignment fees, address correction surcharges, or return-to-sender expenses resulting from incorrect or incomplete information provided at checkout will be the customer's responsibility.

Damaged, Defective, or Lost Shipments

We take extra care in packing our furniture with high-density foam, corner guards, and heavy-duty cartons, but transit handling issues can occasionally occur:

  • Visible Exterior Carton Damage: If a package arrives noticeably torn, punctured, or crushed, please take clear photos before opening and write "Damaged Carton" on the delivery slip or bill of lading before signing (for freight deliveries).

  • Damaged or Missing Components: If you discover damaged panels, bent frames, scratched finishes, or missing hardware packs upon opening the boxes, contact our support team within 48 hours of delivery at support@delorae.us. Please provide:

    1. Your original Order Number.

    2. Clear photos of the outer shipping cartons and shipping labels.

    3. Clear photos of the damaged furniture parts or reference to missing hardware.

  • Our support team will review your claim within 1 to 2 business days and arrange expedited replacement hardware, replacement parts, or a full replacement shipment at no additional cost.

  • Tracking Shows Delivered but Package Not Received: If tracking shows your package was delivered but you have not received it, please check around your porch, garage, carport, side doors, or with building management/neighbors. If it cannot be located after 24 hours, contact us immediately so we can file an official inquiry with the carrier.

Contact Information

For any questions regarding order fulfillment, furniture dimensions, freight appointments, or shipment tracking, our customer care team is here to assist:

  • Brand Name: Delorae

  • Website: Delorae.us

  • Business Address: 1510 S Ridgeway Ave, Chicago, IL 60623-2020, United States

  • Customer Support Phone: +1 773-522-5382

  • Customer Support Email: support@delorae.us

  • Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (Central Time / CT)