Last Updated: October 7, 2026
Overview
This website is operated by Delorae. Throughout the site, the terms "we", "us", and "our" refer to Delorae. Delorae offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing furniture from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including those additional terms, conditions, and policies referenced herein or available via hyperlink. These Terms apply to all users of the site, including browsers, customers, vendors, and content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all terms and conditions of this agreement, you may not access the website or use any services.
Section 1 - Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given consent to allow any minor dependents to use this site.
You may not use our furniture products for any unauthorized or illegal purpose, nor may you, in the use of the Service, violate any applicable laws in your jurisdiction (including but not limited to intellectual property and copyright laws).
You must not transmit any worms, viruses, or destructive code. Any breach or violation of these Terms will result in an immediate termination of your access to our Service.
Section 2 - General Conditions
We reserve the right to refuse service to anyone for any legitimate commercial reason at any time.
You understand that your content (excluding sensitive payment card data) may be transferred unencrypted across various networks and adapted to meet technical connection requirements. Payment card details are consistently encrypted during network transmissions under PCI-DSS standards.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without express written permission from Delorae.
Section 3 - Accuracy, Completeness, and Timeliness of Information
We make continuous efforts to provide accurate product specifications and website content, but we are not responsible if information made available on this site is not completely accurate, complete, or current. The material on this site is provided for general guidance and should not be relied upon as the sole basis for purchasing or assembly decisions without reviewing primary dimensions and specifications.
We reserve the right to modify site contents at any time without obligation to update past postings. You agree that tracking modifications to our site remains your responsibility.
Section 4 - Modifications to the Service and Pricing
Prices for our furniture products are subject to change without prior notice. All transactions are charged and displayed in United States Dollars (USD).
We reserve the right at any time to modify or discontinue any product or portion of the Service without notice. We are not liable to you or any third party for price adjustments, suspensions, or discontinuations.
Section 5 - Products, Dimensions, and Assembly
Certain furniture items, models, finishes, or fabric options may be sold exclusively online through Delorae.us. Quantities may be limited and are subject to return or refund only in accordance with our Return and Refund Policy.
We make every effort to display fabric textures, metal finishes, and wood colors as accurately as possible. However, display calibrations vary across individual screens and monitors, so we cannot guarantee exact color matches.
Customers are responsible for reviewing published furniture dimensions, seat heights, weight limits, and doorway/hallway clearance measurements prior to ordering to ensure items fit properly into their space. Products requiring assembly must be assembled strictly following the provided manufacturer instructions and hardware packs.
We reserve the right, but are not obligated, to limit the sales of our products to any person, household, or geographic territory. All product descriptions, specifications, and availability are subject to change at our sole discretion.
Section 6 - Accuracy of Billing and Account Details
We reserve the right to refuse or limit any order placed on Delorae.us. In our sole discretion, we may restrict quantities purchased per customer, per household, or per order. These restrictions may include orders placed under the same account, identical payment cards, or matching billing and shipping addresses.
If an order is adjusted or canceled, we will attempt to notify you via the email address, billing address, or phone number provided at checkout.
You agree to provide current, accurate, and complete contact, payment, and account details for all purchases. You agree to update your account information promptly, including email addresses and payment card details, so we can complete your orders and contact you when necessary.
Section 7 - Third-Party Links and Tools
We may provide access to optional third-party tools, such as parcel and freight tracking portals, which we do not monitor or directly manage. Access to such tools is provided "as is" and "as available" without warranties of any kind.
Certain links on our site may lead to external third-party websites not operated by Delorae. We are not liable for examining external materials, and we accept no responsibility for damages or losses incurred through third-party websites or services.
Section 8 - User Feedback, Submissions, and Reviews
If you submit customer reviews, photographs, interior styling comments, or feedback, you agree that Delorae may use, edit, copy, publish, and distribute those submissions across any media without restriction. We have no obligation to maintain submissions in confidence, pay compensation, or provide responses.
You agree that your comments will not infringe upon third-party rights, including intellectual property or privacy rights, and will not contain abusive, defamatory, or unlawful materials.
Section 9 - Errors and Inaccuracies
Occasionally, information on our site may contain typographical errors or omissions regarding furniture dimensions, stock availability, freight delivery estimates, promotions, or pricing.
We reserve the right to correct any errors, update information, or cancel orders if information is discovered to be inaccurate at any time without prior notice (including after an order has been submitted).
Section 10 - Prohibited Uses
In addition to standard guidelines, you are prohibited from using the site or its content:
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For any unlawful purpose or to solicit unlawful conduct.
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To violate any local, state, federal, or international laws or regulations.
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To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
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To harass, abuse, disparage, harm, or discriminate against individuals based on protected categories.
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To submit false, fraudulent, or misleading information.
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To transmit viruses, spyware, or malicious code designed to disrupt site operations.
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To collect personal data from other site users without authorization.
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To scrape, crawl, spam, or phish site content.
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To circumvent or compromise the security features of the website.
Violations of prohibited uses may result in immediate suspension or termination of your site access.
Section 11 - Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our service will be completely uninterrupted, timely, secure, or free from minor errors.
All products and services delivered to you through the site are provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, durability, fitness for a specific purpose, and non-infringement, except where explicitly noted.
In no event shall Delorae, our directors, officers, employees, affiliates, suppliers, or logistics partners be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, or consequential damages arising from the use of our services or any products purchased through the site—including improper furniture assembly, structural misuse, or exceeding specified weight limits. In states where limitations of liability for incidental or consequential damages are restricted by law, our liability is limited to the greatest extent permitted by applicable law.
Section 12 - Indemnification
You agree to indemnify, defend, and hold harmless Delorae, our affiliates, directors, officers, employees, suppliers, and service providers from any claims, liabilities, damages, and legal expenses arising from your breach of these Terms of Service or your violation of applicable laws or third-party rights.
Section 13 - Severability
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall remain enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be considered severed without affecting the validity of remaining provisions.
Section 14 - Governing Law
These Terms of Service and any separate agreements through which we provide services or furniture products shall be governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to conflict of law principles.
Section 15 - Updates to Terms of Service
You can review the most current version of these Terms at any time on this page. We reserve the right to update, modify, or replace any section of these Terms by publishing revisions on our website. Continued use of our site following posted changes indicates acceptance of those updates.
Section 16 - Contact Information
Questions regarding these Terms of Service should be directed to our customer care team:
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Brand Name: Delorae
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Website: Delorae.us
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Business Address: 1510 S Ridgeway Ave, Chicago, IL 60623-2020, United States
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Customer Support Phone: +1 773-522-5382
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Customer Support Email: support@delorae.us
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Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (Central Time / CT)